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Remote Patient Engagement Reps Genoa Health
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Remote Patient Engagement Reps Genoa Health
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by Chris Durst Mar. 6, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Genoa Healthcare, a pharmacy care services company that is part of the UnitedHealth Group family, has posted a Remote Patient Engagement Representative job to their careers page.
In this role, you will reach out to qualified patients and share details about the company’s program. You will enter data and document calls, answer phones and triage the call to the appropriate party, and other related tasks.
Applicants should have a High School Diploma / GED OR equivalent work experience; be 18 years of age OR older; have 2+ years of Customer Service experience; and the ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST, Monday – Friday. Bonus points if you have 2+ years of call center experience and knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets).
The posted pay rate is $16-$28.85 per hour. The company also offers a comprehensive benefits program.
Following are excerpts from the Remote Patient Engagement Representative job posting:
Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.
The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
- Articulates clinical services effectively, leading to patient engagement and program participation
- Performs data entry and complete written documentation of calls
- Maintains department productivity levels for customer satisfaction and performance goals
- Communicates positively and professionally with patients, providers, and team members
- Answers a multiple line telephone system and triage the call to the appropriate party
- Completes administrative duties to include processing mail and faxes
- Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR Older
- 2+ years of Customer Service experience
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends
Preferred Qualifications:
- 2+ years of call center experience
- Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)
- Bilingual fluency in English and Spanish
- Sales experience
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.
In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Patient Engagement Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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