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Remote Overnight Technical Support Customer Support Rep
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Remote Overnight Technical Support Customer Support Rep
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by Chris Durst Mar. 26, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Everise has posted a Remote Overnight Technical Support Representative position to their careers page.
In spite of the job title, the job description appears to be more CUSTOMER SERVICE than tech support.
According to the job posting, you would, “…take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients’ members. You will answer questions related to their healthcare benefits.”
Currently, the company is seeking applicants from these states only: TN, MI, LA, NE, AL, MO, WI, SC, KY, IL, VA, GA, MN, IA, OR, WA, NC, WY, IN, AR, OK, UT, TX, NV, AZ, ID, FL, MA, WV, OH, NM, KS, CT, MA, and NJ.
The company did not include pay details in the job post, but Glassdoor places compensation in the $34,000 – $52,000 per year range, and Indeed puts it at about $17.54 per hour. We have not confirmed this detail with Everise.
While you will have to provide your own computer monitor and wired headset, the company will provide the other necessary equipment.
Here’s an excerpt from the Everise job post:
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients’ members. You will answer questions related to their healthcare benefits. We offer an opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
**This is a Work From Home role and must have open availability 12:00 PM- 1:30AM EST with varied days off**
Job Requirements:
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one-call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision-making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and documenting customer information as required
- Ability to accept and embrace changes within the current business environment
Qualifications:
- Ability to pass a drug screen and background check
- Dedicated area to work from in your home
- Internet speed requirement of 30 Mb/s for download speeds and 20 Mb/s for upload speeds (Wireless access is not permitted)
- Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
- Strong decision-making and analytical abilities
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Be a team player
System Requirements for Work At Home:
The employee is responsible for purchasing/using their own equipment per specifications below:
- Flat screen 21” monitor
- Required USB Wired Headset
Everise will provide the remainder necessary equipment
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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