Remote Customer Success Associate With Urban Outfitters – Day and Evening Shifts Available

by | Customer service jobs, Work From Home News

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WORK FROM HOME for this fashion company Customer Success Associates URBN

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WORK FROM HOME for this fashion company Customer Success Associates URBN

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by Chris Durst       Mar. 22, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

REMOTE JOB / WORK FROM HOME JOB:

If you would love to have a remote job with a fashion company, this work from home role with Nuuly could be just the ticket.

URBN, the company that owns Urban Outfitters, Anthropologie, Nuuly, and Free People, has posted openings for temporary, remote Customer Success Associates.

These openings are with their Nuuly brand, which is the company’s clothing rental platform.

These are part-time positions and there are two shifts available:

  • Evening & Weekend: 2PM – 10PM EST
  • Day & Weekend Shift: 9 AM – 5 PM EST

The pay rate is listed as $15 per hour.

The qualifications for this role are very straightforward:

  • Minimum 2 years of experience in customer service or related role
  • Demonstrate a passion for and understanding of the URBN brands, customers and product.
  • Must have access to consistently stable internet connection

These positions are available in the US and no state hiring exclusions are noted in the job listing.

Note: These are listed as temporary positions, but no time frame is indicated in the job description.

Here’s an excerpt from the job post on the company site:

Overview

  • The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
  • Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to help grow a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).
  • You will be expected to meet or exceed established daily interaction numbers every day.
  • Expected hours for the role are Friday-Sunday, 2pm -10pm EST. Hours are subject to change depending on the needs of the business.
  • This role is hired on an “at need” basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.

Responsibilities

  • Answer any and all interactions during your scheduled shift in a friendly and relatable manner
  • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
  • Empathetic to customers’ needs but understanding of the business’ bottom line
  • Collect and share feedback to external teams to ensure the needs of the customers are being met
  • Associate must perform a minimum of 70 interactions per shift

Qualifications

  • Minimum 2 years of experience in customer service or related role
  • Demonstrate a passion for and understanding of the URBN brands, customers and product.
  • Must have access to consistently stable internet connection

Job Skills

  • Exceptional written and verbal communication skills
  • Willing to take on additional projects and support external team members to support business and customer needs
  • On the spot, creative problem solving skills that meet the needs of the customer and the business
  • Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.

Benefits & Perks

  • Employee discount at all URBN brands
  • 401(k) retirement plan with company matching
  • Roth IRA
  • Employee referral bonus program
  • Commuter benefits
  • Partnership discounts on national/local products and services

Physical Requirements

  • Prolonged periods of sitting at a desk, up to 8 hours
  • Prolonged periods of working on a computer, up to 8 hours
  • Must be able to report to all scheduled shifts on time, ready and able to work

Location

Hourly Rate

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

For full details and to apply, click the shift you want: DAY or EVENING. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!