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REMOTE Customer Experience Associate with Home Chef
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REMOTE Customer Experience Associate with Home Chef
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by Chris Durst May 10, 2024
| As we write, this Remote Customer Experience Associate job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Home Chef, a meal kit and food delivery company, has posted a Remote Customer Experience Associate opening to their careers page.
In this full-time position, you will communicate directly with customers via chat, phone, and email. Home Chef will train you in the basics of using their platform, problem-solving, and other skills that will help you to succeed in this role.
The posted pay rate for the Remote Customer Experience Associate position is $17.50 per hour. In addition to wages, associates who perform above standards will be eligible for quarterly incentives and rewards.
The company offers a comprehensive benefits package that includes medical, dental, and vision starting on day one. You’ll also get a discount on Home Chef meal kits and purchase you make at Kroger stores.
Here’s an excerpt from Home Chef’s Remote Customer Experience Associate job posting:
The Customer Experience Associate is primarily responsible for handling fundamental customer issues such as making account updates, assisting with the use of the platform, and documenting incidents via live support channels. You will train and learn the platform’s basics and use in-house resources, problem-solving, and people skills to support customers. We aim to live our values in every interaction and are looking for customer experience associates who care deeply about making cooking easier.
As a Customer Experience Associate, you will spend your time working directly with customers via chat, phone, and email. This is a full-time (40 hours/week) position, the shift times are: 10:00am – 6:30p CST. In addition to wages, associates who perform above standards will be eligible for quarterly incentives and rewards.
Responsibilities
Participate in ticket handling:
Our shift schedules remain static, but your activities per shift will remain fluid and change depending on business needs. Flexibility and adaptability are required when approaching daily ticket-handling responsibilities.
- Assist customers in the Home Chef experience across our multi-live channels (voice/email/chat).
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Build connections and trust with your customers, calmly and professionally handle their concerns, and quickly get them a resolution.
- Be organized, accountable, and responsible – using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
- Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
- Put yourself in the customer’s shoes and help identify their needs, be their advocate, and ensure we are continuously improving.
- Be comfortable and professional in de-escalating stressful situations and having difficult conversations.
- Aggregating customer feedback and assisting us with development/product roadmap decisions.
Research and understand current trends and issues from customers:
- Participate in daily/weekly team meetings and stand-ups.
- Actively looks for trends in our customer inquiries.
- Researches and resolves complicated issues.
- Contributes to the root-cause analysis of new bugs, operational misses, and service disruptions.
This position requires 0-10% travel.
Qualifications
The requirements listed below are representative of the knowledge, skill, ability, and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.
- General high school degree or equivalent (e.g., GED).
- Minimum 1 year of customer service experience; contact center experience preferred.
- Excellent customer service skills: You exhibit empathy, courtesy, kindness, efficiency, confidence, and helpfulness.
- Tech-savvy and adaptable in navigating online tools and systems. Bonus if you are familiar with Zendesk, Slack, and Google Suite.
- Excellent writing skills: You must have a strong command of grammar and spelling. You can type a min of 50 wpm.
- Analysis skills: You understand how to spot trends and research common themes.
- Communication skills: You must speak clearly, calmly, and persuasively in both positive and negative situations with professionalism and respect.
- Strong critical thinker and adept at problem-solving.
- Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
- Dependable & Autonomous: You are consistently on time for your scheduled shift, follow instructions, respond to management direction, and solicit feedback to improve performance.
Salary: $17.50/hr
More About Us
Perks and benefits:
- Comprehensive Medical, Dental, and Vision Insurance – benefits start the 1st day of the month following your start date
- Company-paid Life Insurance, Short Term Disability, and Long Term Disability
- 401(k) Employer match
- Flexible spending accounts (FSA) for qualified Medical, Dependent Care, Parking, or Transit expenses
- Flexible paid time off (PTO) policy, holidays and sick time
- Generous Parental Leave
- State-of-the-art office in the historic Old Post Office building in downtown Chicago, close to multiple Metra and CTA options, and amenities such as a food court, onsite gym, and communal rooftop space
- Discounts on Home Chef meal kits and at Kroger stores
- Casual dress in a fun, friendly, and collaborative work environment
How We Work Together
We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves – and respectfully listen to and accept input.
We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.
We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.
Be at Home at Home Chef
We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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