<img width="1200" height="680" src="http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="REMOTE Customer Experience Agent What not" decoding="async" fetchpriority="high" srcset="http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not.jpg 1200w, http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not-300×170.jpg 300w, http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not-1024×580.jpg 1024w, http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not-768×435.jpg 768w" sizes="(max-width: 1200px) 100vw, 1200px" data-attachment-id="99451" data-permalink="http://ratracerebellion.com/remote-customer-experience-agent-opening-24-04-28-85-hr-1000-home-office-set-up/remote-customer-experience-agent-what-not/" data-orig-file="http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not.jpg" data-orig-size="1200,680" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="REMOTE Customer Experience Agent What not" data-image-description="
REMOTE Customer Experience Agent What not
” data-image-caption=”
REMOTE Customer Experience Agent What not
” data-medium-file=”http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not-300×170.jpg” data-large-file=”http://ratracerebellion.com/wp-content/uploads/2024/05/REMOTE-Customer-Experience-Agent-What-not-1024×580.jpg”>
Benefits.
by Chris Durst May 8, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Whatnot, a platform for sellers that specializes in interactive marketing, has posted a Remote Customer Experience Agent opening to their careers page.
As a remote-first company, Whatnot has team members working from their homes in the US, Canada, UK, Ireland, and Germany.
The
Whatnot, a platform for sellers who specialize in interactive marketing, has posted a Remote Customer Experience Agent opening to their careers page.
As a remote-first company, Whatnot has team members working from their homes in the US, Canada, UK, Ireland, and Germany.
The Remote Customer Experience Agent is, “… tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.”
The posted pay range is $24.04/hour to $28.85/hour + benefits + stock options.
Benefits
Additionally, the Remote Customer Experience Agent will receive benefits that include the usual, plus some others you’re going to love including:
Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
Here’s an excerpt from Whatnot’s Remote Customer Experience Agent job listing:
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.
Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer first / serving customers.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor’s degree or college experience preferred.
- Previous start-up experience is a plus.
Compensation
For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + stock options
The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly rate, not benefits (more details below) or equity in the form of stock options.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
- Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Experience Agent Position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
Recent Comments