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part time remote Customer Support Specialist Marco Polo
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part time remote Customer Support Specialist Marco Polo
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by Chris Durst Mar. 25, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Marco Polo, a video chat app developed by the folks at Joya Communications, needs a part-time Remote Customer Support Specialist.
In this role, you will “respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, and Instagram.” You will also collect user feedback and share your findings with the company’s product team.
The part-time Remote Customer Support Specialist will work between 20 and 29 hours a week depending on Support team needs, including Saturdays.
Applicants should have a passion for providing excellent customer support; experience supporting consumer products; have excellent written and verbal communication skills; and be open to a flexible schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.
We love that they say, “If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.”
The posted target pay rate is $20 per hour.
Following are excerpts from the part-time Remote Customer Support Specialist job posting:
At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Support Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo. We are also expanding who Marco Polo serves, and will be launching to business customers this year.
In this position, you will:
- Respond to, manage, and organize customer inquiries from a variety of sources including the Google Play Store, Apple App Store, e-mail submissions, and Instagram.
- Actively use Marco Polo to gain product expertise, which you’ll apply every time you help a customer with a question, concern, or issue. We also use the app for team communication.
- Collect user feedback and share insights with Product and other teams.
- Work between 20 and 29 hours a week depending on Support team needs, including Saturdays.
Ideally, you have:
- A passion for providing exceptional customer support.
- Experience supporting consumer products; experience supporting business products is a plus.
- The ability and insight to identify and understand customer inquiries and resolve issues quickly.
- A positive, warm, and friendly attitude.
- The desire to become a Marco Polo product expert.
- Excellent written and verbal communication skills.
- The ability to work efficiently in a remote environment.
- A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed
What you will get from us:
- 100% remote, anywhere in North America.
- An experienced, joyful distributed team environment. We’ve been doing the remote work thing for over a decade. We’re good at it, and we’ll make sure you are too.
- The space to thrive at a purpose-driven company where we’re looking to make a positive impact in the world.
- The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team.
- Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer
- Support Team and other teams across Marco Polo. There is great opportunity for learning while working in a supportive environment.
- Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors including knowledge, skills, and experience, and may vary from the amount listed above.
Does this sound interesting to you? If so, then we’d love to hear from you. We care deeply about diversity and inclusion at Marco Polo. If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Part-Time Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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