Non-Phone — Remote Live Chat Support Agent — Up to $20/hr.

by | Work From Home News

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Recora Live Chat Support Featured Post

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Recora Live Chat Support Featured Post

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by Rat Race Rebellion       March 16, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Recora

Recora is a mission-driven organization composed of clinicians, engineers, and professionals committed to transforming cardiovascular health. Our goal is to reduce the impact of heart disease through innovative solutions, leveraging evidence-based research and telemedicine to deliver specialized exercise and wellness programs tailored to older adults. We strive to enhance patients’ lives by promoting heart health and offering exceptional care.

Logistics

This is a 1099 contractor position that is fully remote, allowing you to work from anywhere in the United States. The role requires availability from 11am-7pm ET, Monday through Friday, aligning with our Enrollment Operations team. The compensation for this position ranges from $18 to $20 per hour.

What Your Day Will Look Like (Non-Phone Work)

As a Live Chat Support Agent, you will engage with potential patients strictly via text-based live chat, providing clear and empathetic written responses to their inquiries. You will coordinate with internal team members by reviewing voicemails and missed call logs to create written tickets, ensuring the designated phone team handles all actual verbal callbacks. Maintaining accurate records of interactions in our CRM and communicating efficiently across platforms like Slack will be key responsibilities.

Responsibilities & Expectations

  • Respond to Live Chats: Engage with potential patients by providing clear and empathetic responses
  • Answer Program Questions: Provide information about basic concepts related to our program offerings
  • Monitor and Triage: Review missed call logs and voicemails to create written support tickets, escalating them to the designated phone team to handle any actual verbal callbacks
  • Coordinate Follow-Ups: Work with internal team members to ensure timely patient follow-ups
  • Maintain Records: Keep accurate records of interactions in our CRM

Relevant Experience & Skills Required

  • Customer Service Experience: Previous experience in a healthcare, wellness, or mission-driven setting is preferred
  • Passion for Heart Health: A genuine interest in improving heart health and empowering individuals
  • Communication Skills: Excellent written communication skills with a calm, helpful demeanor
  • Technical Proficiency: Experience using CRMs, Slack, and/or chat support tools is a plus
  • Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction

Compensation & Benefits

The estimated compensation for this role is $18-$20 per hour based on experience.

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Live Chat Support,” “Customer Service,” and “CRM” appear in your past experience if applicable.
  • Highlight any specific experience you have with Slack.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Recora Job Page

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