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NON PHONE Remote Customer Support Representative
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NON PHONE Remote Customer Support Representative
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by Chris Durst Feb. 18, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Boom Entertainment, a technology company specializing on the sports betting and online gaming sector, has posted a Remote Customer Support Representative job to their careers page.
In this role, you will provide live customer support for contest entrants via email and live chat feature. You will handle support request and escalate when needed, monitor for critical site issues, and verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more.
Applicants should have 2+ years experience in a customer support or operations role (sports, tech, start-up a plus); knowledge of and enthusiasm for sports, sports gaming, and technology; experience working with Customer Support tools like Zendesk and Intercom; and be an outstanding written communicator.
Initially, this role will be responsible for working Thursday, Friday, Saturday, Sunday, and Monday between 4:00 pm ET and midnight ET.
The posted starting pay rate is $15/hour or the applicable state minimum wage, whichever is higher.
In addition to health, dental, vision, 401(k), and other benefits, the company will provide a $300 home office setup reimbursement.
Following are excerpts from the Remote Customer Support Representative job posting:
Our Casino team is hard at work building a suite of eye-catching casino games for distribution to casino operators in the legal U.S. and international iGaming markets. This team is reimagining what’s possible in gaming by focusing on innovative products powered by cutting-edge technology.
We are seeking a fully-remote Customer Support Representative. Initially, this role will be responsible for working Thursday, Friday, Saturday, Sunday, and Monday between 4:00 pm ET and midnight ET. For U.S.-based employees: The target hourly compensation is $15/hour or the applicable state minimum wage, whichever is higher. For candidates outside the U.S., compensation will be aligned with the local average wages for this role and skillset.
Responsibilities:
- Live Customer Support for contest entrants via email and live chat feature – Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications – Remote Customer Support Representative:
- 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
Why you should work here – Benefits
- Positions are fully remote
- Quarterly contests and giveaways featuring prizes and swag boxes
- A $300 home office reimbursement
- Parental support (paid leave, childcare, and adoption benefits)
- Health, Dental, Vision+
- 401K Match & FSA
- A great culture that includes support for learning and development
What Boom promises you
We have a culture that values trust vs. micromanaging. Each role has a high level of autonomy. We have an inclusive environment where you don’t have to change who you are. We encourage you to take time off without guilt.
Lastly, we proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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