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Sleeper Customer Success Associate Featured Post
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Sleeper Customer Success Associate Featured Post
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by Rat Race Rebellion March 31, 2026
About Sleeper
Sleeper is a dynamic sports-focused games platform that integrates messaging to create a digital playground for sports enthusiasts. The company’s mission is to connect people through their love of sports, offering a unique space for fans and friends to interact. Backed by top investors such as Andreessen Horowitz and General Catalyst, Sleeper is headquartered in Las Vegas, NV.
What Your Day Will Look Like
As a Customer Success Associate, the role involves providing exceptional customer service by demonstrating product knowledge and effectively communicating with users via email, chat, and social media. Responsibilities include supporting user onboarding, resolving usability issues, and collecting feedback to improve the product. A high level of empathy and problem-solving skills is required to ensure user satisfaction.
This is a full-time, remote position offering flexible working hours, including weeknights and weekends. The schedule consists of five working days with two days off, allowing for balance. The Customer Success Associate plays a vital role in ensuring exceptional user experiences and support.
Responsibilities & Expectations
- Deliver Exceptional Service: Provide outstanding customer support through product knowledge
- Communicate Effectively: Engage with users across email, chat, and social media platforms
- Promote Brand: Use conflict resolution skills to enhance Sleeper’s reputation
- Innovate Solutions: Identify and develop creative solutions to user challenges
- Gather Feedback: Collect and prioritize user feedback for product improvements
Relevant Experience & Skills Required
- Education Requirements: No specific degree required, but a passion for sports is essential
- Communication Skills: Excellent verbal and written communication abilities
- Technical Proficiency: Familiarity with Intercom preferred but not mandatory
- Flexibility: Ability to work varying shifts, including nights and weekends
- Customer Focus: Strong empathy and customer-centric approach
Compensation & Benefits
The estimated compensation for this role is $20.00 – $30.00/hr. (Estimated based on similar customer service roles; Actual pay may vary.)
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “User Onboarding,” and “Feedback Collection” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
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