Entry Level! Remote Customer Experience Representative Role with Comcast

by | Customer service jobs, Work From Home News

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REMOTE Customer Experience Representative Comcast

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REMOTE Customer Experience Representative Comcast

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by Chris Durst       Apr. 9, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

Comcast has posted a Remote Customer Experience Representative job to their careers page.

With requirements that include “Some High School Coursework” and “0-2 Years Relevant Work Experience” this appears to be an entry level position.

In this role, you will be providing end-to-end support for Comcast’s customers and communities. You will communicate through both verbal and written means via various platforms: SMS, eChat, email, or phone. Communications may include, but are not limited to, billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers.

Applicants should be enthusiastic learners with a customer-focus; problem-solving skills; excellent verbal and written communication skills; and excellent customer service capabilities.

The posted pay rate for this Remote Customer Experience Representative role is $16 per hour.

Benefits include medical, prescription, vision, and dental insurance for eligible employees; 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay; paid time off including eight observed company holidays and flex time; exclusive perks + discounts, including tuition assistance, commuter benefits and more!

Following are excerpts from the Remote Customer Experience Representative job posting:

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

  • Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company’s service delivery strategy.
  • Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors.
  • Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer.
  • This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers.
  • Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions.
  • Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone.

  • Hours of Operation: 6:50am-12:15am est time
  • Open 7 days a week

Job Description

Core Responsibilities

  • Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions.
  • Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
  • Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Produces work order according to established business rules.
  • Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
  • Sets clear expectations by providing accurate information and transparent communication.
  • Communicates and explains account information to the customer with focus on doing everything in your power to resolve an issue while instilling confidence and trust. When appropriate, follows established escalation procedures to expedite prompt resolution.
  • Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
  • Assist customers to self-guided resolution while illustrating genuine concern and words that work throughout the interaction.
  • Takes a consultative approach to finding custom solutions to customers’ needs.
  • Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.

Core Responsibilities – continued

  • Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
  • Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
  • Asks probing questions and does not discuss confidential contractual billing information with unauthorized persons.
  • Complies with all established credit policies and guidelines.
  • Achieves established goals and performance metrics.
  • Actively participates in trainings and coaching sessions.
  • Interacts with customers through various means of communication (both verbal and written) to assist with a variety of customer inquiries and issues.
  • Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
  • Consistently follows company policies, quality guidelines and procedures while applying sound judgment within scope of empowerment and follows guidelines for
  • Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.

Skills – Remote Customer Experience Representative:

Customer-Focused; Relationship Building; Workplace Organization; Professional Etiquette; Accountability; Adaptability; Technical Knowledge; Self Motivation; Communication; Professional Integrity

Salary:

Base Pay: $16.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Experience Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!