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Remote Customer Happiness Specialist MyFitnessPal
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Remote Customer Happiness Specialist MyFitnessPal
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by Chris Durst May 29, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
MyFitnessPal, a health and fitness tracking app and website, has posted a Remote Customer Happiness Specialist job to their careers page. May fill fast.
We love that they say, “Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements.”
The posted pay range is $38,528-$58,000/year, and the job comes with an array of benefits.
In this role, you’d provide support for MyFitnessPal users via email. Requirements include strong typing skills and 0-2 years in customer service.
No college requirement or state hiring exclusions mentioned.
Following are excerpts from the Remote Customer Happiness Specialist job posting:
We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.
What you’ll be doing:
- Provide best in class customer support
- Follow outlined team workflows and learn basic troubleshooting
- Address tech support and other customer concerns via email (triaging as needed, by being familiar with current/known issues)
- Escalate trending issues to team to ensure technical issues are promptly resolved
- Aiming to average 80+ cases per 8 hour day.
- Test features in development assigned via Beta channels (ice-cream) and provide feedback.
Qualifications to be successful in this role:
- 0-2 years in customer service
- Can work independently
- The ability to type 60+ words per minute
- Excellent writing skills
- Familiar with CRM systems (Zendesk, Salesforce, etc)
- Basic Computer/Tablet/Smart Phone Knowledge
- An extremely flexible schedule including weekend and evening availability
- The ability to learn on the fly and adapt to change
- A team-oriented, peer-positive attitude
- Dedication to customer satisfaction
Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.
Compensation & Benefits
The reasonably estimated salary for this role at MyFitnessPal ranges from $38,528 – $58,000. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, MyFitnessPal offers a wide range of comprehensive and inclusive employee benefits for this role including healthcare, parental planning, mental health benefits, annual performance bonus, a 401(k) plan and match, responsible time off, monthly wellness and technology allowances, and others.
Exciting Full-Time Employee Benefits, Perks and Culture
Face-to-Face Connections: We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.
Flexibility At Its Best: Achieve the work-life balance you deserve. Enjoy a flexible time-off policy and work on your own terms with our Responsible Time Off benefit.
Give Back: Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.
Mentorship Program: Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth.
Family-Friendly Support: Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters.
Wellness Comes First: Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.
Celebrate Greatness: Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make.
Elevate Your Health & Fitness: Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.
Unlock Your Potential: Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills.
Championing Inclusion: Our dedicated DEI Committee actively fosters a diverse and inclusive workplace by setting actionable goals and evaluating progress across the organization.
Healthcare Matters: Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.
Secure Your Future: Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Happiness Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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