<img width="1200" height="680" src="http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Remote Technical and Customer Experience Advisor Transcom" decoding="async" fetchpriority="high" srcset="http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom.jpg 1200w, http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom-300×170.jpg 300w, http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom-1024×580.jpg 1024w, http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom-768×435.jpg 768w" sizes="(max-width: 1200px) 100vw, 1200px" data-attachment-id="107271" data-permalink="http://ratracerebellion.com/daily-pay-17-31-hr-remote-technical-and-customer-experience-advisor/remote-technical-and-customer-experience-advisor-transcom/" data-orig-file="http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom.jpg" data-orig-size="1200,680" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="Remote Technical and Customer Experience Advisor Transcom" data-image-description="
Remote Technical and Customer Experience Advisor Transcom
” data-image-caption=”
Remote Technical and Customer Experience Advisor Transcom
” data-medium-file=”http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom-300×170.jpg” data-large-file=”http://ratracerebellion.com/wp-content/uploads/2025/05/Remote-Technical-and-Customer-Experience-Advisor-Transcom-1024×580.jpg”>
.
by Chris Durst May 1, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Transcom, a global customer experience company, has posted Remote Technical and Customer Experience Advisor openings to their careers page.
Don’t let the job title scare you! While experience in a technical support role is preferred, it is not required. There is a paid training program to help supplement your knowledge before you begin interacting with customers.
In this role, you will listen to callers and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. Some customers may also have questions about their account or need help enrolling in or canceling a service.
Applicants should have at least a high school diploma or equivalent; be able to work a full-time work week of 32-40 hours; have strong computer knowledge, including ability to accurately type at least 30 wpm; excellent English written and verbal communication skills; a willingness to follow procedures and adhere to policies; and the ability to multitask applications while talking to customers on the phone.
Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, or WV.
The starting pay rate is $17.31 per hour, and the company has a variety of pay options, including: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards.
Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
NOTE: Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application.
Following are excerpts from the Remote Technical and Customer Experience Advisor job posting:
- Do you love exploring the ways technology helps you do all your favorite things?
- Do you love helping people and sharing your knowledge?
- Do you want to grow your career with a company that rewards your hard work?
- Do you want to improve your work / life balance and work from the comfort of your home?
What’s in it for YOU!
- $17.31 USD Starting Pay
- Plus performance-based incentives each month, earning potential
- Pay increases with continuous learning and advancement to new tiers of support
- Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including: medical, dental, vision
- 401(k) Investment options with employer match opportunities
- Paid Vacation Time
- Computer Equipment Provided
- 100% REMOTE – Work-at-Home, including training
- Great Work/Life Balance while developing your career
- Position as a Transcom employee (not an independent contractor)
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Join our Transcom Family as a Remote Technical and Customer Experience Advisor!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
What we are looking for:
- We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
- Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
- Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity – solve customer problems and be sensitive to others while you do it
- Highly adept at working with a high frequency of conflict situations, as well as upset customers
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
- Able to use your hands to handle, control, or feel objects, tools, or controls
- Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred
- Experience in a technical support role or troubleshooting technical issues, preferred
- Previous call center and/or work from home experience, preferred
Location Requirements – Remote Technical and Customer Experience Advisor
Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
Work at Home Requirements:
- Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
- Your home office must be a private room with a door and cannot be a shared office space.
- Your monitor cannot face a window, if the office is on a ground floor.
- Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
- (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Your hardwired internet connection must meet the minimum speed requirements:
- Minimum download speed 20 Mbps
- Minimum upload speed 3 Mbps
- Ping less than 100 ms or less
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Technical and Customer Experience Advisor position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
Recent Comments