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Remote Patient Enrollment Coordinator Amazon One Medical
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Remote Patient Enrollment Coordinator Amazon One Medical
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by Chris Durst Mar. 17, 2025
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Amazon One Medical, a healthcare service division of Amazon that provides virtual and in-person medical care, has posted a Remote Patient Enrollment Coordinator role to their careers page.
In this role, you will persuade prospective patients to enroll with One Medical Seniors, verify insurance, schedule virtual and on-site doctor’s visits, and other related tasks. You will document patient activity in salesforce.com as well as the One Medical patient portal.
Applicants should have strong customer service skills; be proficient with computers; have 2+ years experience in inside sales, health insurance verification, and medical billing. It’s a plus if you also have experience with salesforce.com or similar CRM tools.
The posted pay rate for this role is $33,400-$71,400 per year. Amazon also offers a full range of benefits.
Following are excerpts from the Remote Patient Enrollment Coordinator job posting:
The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.
Key job responsibilities
- Persuade prospective patients to enroll with One Medical Seniors
- Persuade unengaged patients to establish care and schedule first appointment
- Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
- Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
- Nurture leads with the One Medical Senior Brand through scheduled phone cadence
- Contact and convert assigned leads
- Schedule virtual and on-site doctor’s visits
- Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
- Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify potential patients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Occasionally handle established patient requests/complaints
- Occasionally collaborate with cross-functional teams to support during peak workflow periods
- Additional duties assigned by manager
BASIC QUALIFICATIONS – Remote Patient Enrollment Coordinator
- 2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination
- Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
- Have worked in fast-paced, results-driven work atmosphere
- Proficient with computers
- Strong Customer Service skills
- Dependability and adaptability
- Comfortable working occasional nights and weekends
- Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
- Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
- Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.
PREFERRED QUALIFICATIONS
- Outbound/inbound call experience a plus but not required
- Experience using salesforce.com or similar CRM tools
- Fluency in Spanish is a plus
Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $33,400/year in our lowest geographic market up to $71,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Patient Enrollment Coordinator position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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