by Chris Durst June 10, 2020
ACT FAST – TRAINING IS SCHEDULED TO BEGIN ON JUNE 12TH!
VIPdesk Connect is currently hiring Brand Ambassador Wine Specialists to “help customers with all aspects of customer service including order placement, facilitating returns, product inquiry and recommendations, general customer service assistance, and escalated issues.”
Currently, the company is hiring in 17 states – AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, and WI. (Not hiring in your state? Share with a friend who could benefit and jump over to today’s job leads for more options!)
Training is scheduled to begin “on or about June 12th”, so apply and share TODAY!
Here’s what VIPdesk Connect has posted about this opportunity:
“The Customer Care Representative (Brand Ambassador) is a passionate customer care professional responsible for providing an authentic, world class customer experience for our client’s customers via phone, email, and chat. The Brand Ambassador Wine Specialist assists customers with all aspects of customer service including order placement, facilitating returns, product inquiry and recommendations, general customer service assistance, and escalated issues. The Brand Ambassador utilizes a variety of resources and information to assist customers of a vibrant wine company in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.
The Brand Ambassador Wine Specialist delivers timely, accurate, and professional customer service to all our client’s Customers and Consultants. This position requires an empathetic, action-oriented, flexible problem-solver who will assist Customers and Consultants in expediting orders, correcting post-sale changes, first-level technical support, and financial questions. The Brand Ambassador will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
What You’ll Do
- With the utmost professionalism, represent a growing and vibrant wine company that is committed to providing wines that are grown naturally—without the use of synthetic pesticides—and bottled consciously
- Using positive energy and a can-do spirit, assist VIPdesk Connect client’s customers via phone, chat, and email
- Answer questions about policies, compliance, commissions and returns for customers and consultants
Take ownership of issues and follows through to solve problems while exercising sound judgment - Convey excitement, authenticity, and a deep appreciation for the mission and values of our client’s brand
What We’re Looking For
- 3+ years of experience and success in Customer Service
- Previous remote experience a plus
- High school diploma or equivalent required, some college preferred
- Previous experience in a fast-paced call environment a plus
- Desire to learn and grow in a team environment
- Have a genuine passion for wine
- Strong communication skills, both written and verbal
- Able to adapt to new systems and processes and succeed in a changing environment
- Able to deliver consistent quality
- Open and accepting of coaching and feedback
- Ability to accurately document customer interaction details with limited errors
- Able to work weekends and some holidays
- Proficiency with Microsoft Office suite of applications including Teams
- Able to type at least 35 words per minute with minimal errors
- Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desired
- Technically savvy with the ability to pick up new technology, processes, and procedures quickly
- Due to the home-based nature of this job, the Brand Ambassador is required to have a home-office environment, wired internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Able to successfully pass a credit, criminal, and employment reference security checks where permissible by state and local regulations
CLICK HERE to learn more and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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