<img width="1366" height="768" src="http://ratracerebellion.com/wp-content/uploads/2026/10/Fieldguide-Product-Support-Rep-Featured-Opportunity.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Fieldguide Product Support Rep Featured Opportunity" decoding="async" fetchpriority="high" data-attachment-id="124941" data-permalink="http://ratracerebellion.com/remote-product-support-representative-26/fieldguide-product-support-rep-featured-opportunity/" data-orig-file="http://ratracerebellion.com/wp-content/uploads/2026/10/Fieldguide-Product-Support-Rep-Featured-Opportunity.jpg" data-orig-size="1366,768" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="Fieldguide Product Support Rep Featured Opportunity" data-image-description="
Fieldguide Product Support Rep Featured Opportunity
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Fieldguide Product Support Rep Featured Opportunity
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by Rat Race Rebellion October 27, 2026
About Fieldguide
Fieldguide is a pioneering company focused on revolutionizing the assurance and audit process in cybersecurity, privacy, and financial audit sectors. With a mission to establish a new state of trust for global commerce and capital markets, Fieldguide develops software that enhances the work of audit practitioners. Headquartered in San Francisco, CA, the company operates as a remote-first organization, supported by prominent investors like Goldman Sachs Alternatives and Y Combinator. Fieldguide is committed to building a diverse and inclusive team that values collaboration and mutual growth.
Fieldguide offers a full-time position for a Product Support Representative with a flexible remote work arrangement. The role requires availability from 2pm to 11pm PT/5pm to 2 am ET, allowing employees to work from anywhere while being part of a dynamic and driven team.
What Your Day Will Look Like
As a Product Support Representative, you will engage in various tasks such as building trust with clients and providing technical support. Your day will involve troubleshooting issues, guiding users through the platform’s features, and advocating for customer needs to help shape product development. Additionally, you will contribute to onboarding processes and maintain a comprehensive knowledge base for user self-service.
Responsibilities & Expectations
- Build Trust: Respond to client requests positively
- Provide Support: Resolve technical issues efficiently
- Enhance Experience: Guide through platform features
- Advocate Needs: Communicate customer insights internally
- Bolster Onboarding: Assist with database setup
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Customer Experience: 1-3 years in support roles
- Technical Skills: Troubleshooting and problem-solving
- Adaptability: Adjust to changing needs
- Platform Knowledge: Familiarity with Microsoft Office
Compensation & Benefits
The compensation for this role is $52,000 – $75,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Technical Support,” and “Product Support” appear in your past experience if applicable.
- Highlight any specific experience you have with Fieldguide’s platform.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
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