<img width="1366" height="768" src="http://ratracerebellion.com/wp-content/uploads/2026/06/Super.com-Customer-Experience-AI-Featured-Opportunity.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Super.com Customer Experience AI Featured Opportunity" decoding="async" fetchpriority="high" data-attachment-id="121256" data-permalink="http://ratracerebellion.com/super-com-remote-automated-customer-experience-ai-quality-specialist-26/super-com-customer-experience-ai-featured-opportunity/" data-orig-file="http://ratracerebellion.com/wp-content/uploads/2026/06/Super.com-Customer-Experience-AI-Featured-Opportunity.jpg" data-orig-size="1366,768" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="Super.com Customer Experience AI Featured Opportunity" data-image-description="
Super.com Customer Experience AI Featured Opportunity
” data-image-caption=”
Super.com Customer Experience AI Featured Opportunity
” data-large-file=”http://ratracerebellion.com/wp-content/uploads/2026/06/Super.com-Customer-Experience-AI-Featured-Opportunity.jpg”>
by Rat Race Rebellion June 8, 2026
About Super.com
Super.com was founded with a mission to enhance the lives of both its customers and employees. The company promises more than just a job; it offers a platform for personal growth and impactful work. Super.com is committed to career progression, emphasizing a people-centric approach in a fast-paced, high-growth tech environment. The role is full-time and offers remote flexibility, allowing employees to work from anywhere in the world. Super.com trusts its team to manage their schedules effectively, ensuring a balance between professional responsibilities and personal life.
What Your Day Will Look Like
As an Automated Customer Experience / AI Quality Specialist, your day will involve evaluating the performance of AI Agents across chat and voice channels. You will conduct quality evaluations, operational audits, and performance monitoring to ensure high-quality customer interactions. Collaboration with Operations, Product, Engineering, and AI teams will be key to improving AI behavior and maintaining customer trust.
Responsibilities & Expectations
- Evaluate Interactions: Audit chat and voice channels
- Identify Trends: Analyze data impacting CSAT
- Monitor Failures: Track AI performance issues
- Collaborate Teams: Work with product and ops teams
- Develop Tools: Build reporting frameworks
Relevant Experience & Skills Required
- Education Requirements: Bachelor’s degree required
- AI Experience: Familiarity with AI platforms
- Communication Skills: Strong written and verbal skills
- Analytical Skills: Interpret CSAT and metrics
- CRM Knowledge: Experience with support platforms
Compensation & Benefits
The compensation for this role is $55,000 – $81,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “AI Quality Specialist,” “Customer Experience,” and “AI Platforms” appear in your past experience if applicable.
- Highlight any specific experience you have with Decagon, Ada, Intercom, PolyAI.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
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