Non-Phone — Remote Digital Support Agent — Chat, Email, SMS — Up to $19/hr.

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Advance Contact Center Agent Featured Post

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Advance Contact Center Agent Featured Post

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by Rat Race Rebellion       March 17, 2026

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About Advance Auto Parts

Advance Auto Parts is a leading automotive aftermarket parts provider, serving both professional installers and do-it-yourself customers. With a focus on delivering quality products and exceptional service, the company operates over 5,000 stores across North America. They are committed to empowering their team members with resources and opportunities for growth.

Logistics

This is a full-time remote position, requiring candidates to reside within the Eastern Time Zone. The role offers flexibility in working hours, though it primarily follows standard business hours. As a remote position, it allows for a balanced work-life integration, making it ideal for those seeking flexibility.

What Your Day Will Look Like (Non-Phone Work)

As a Digital Support Agent, your day will involve managing customer inquiries through chat, email, and SMS. You will guide customers through online shopping processes, troubleshoot website issues, and resolve post-order concerns. Documenting interactions and collaborating with business partners to resolve website errors will be key parts of your daily routine.

Responsibilities & Expectations

  • Respond to Inquiries: Address customer questions via chat, email, and SMS with professionalism
  • Guide Customers: Assist with online shopping and troubleshoot website issues
  • Manage Conversations: Handle multiple interactions simultaneously while ensuring quality
  • Document Interactions: Record all customer interactions in the case management system
  • Collaborate on Issues: Work with business partners to resolve website errors

Relevant Experience & Skills Required

  • Education Requirements: High school diploma or equivalent required
  • Written Communication: Excellent skills with attention to tone and grammar
  • Multitasking Ability: Effectively handle multiple digital channels
  • Problem-Solving Skills: Strong attention to detail and ability to resolve issues
  • Technology Comfort: Ability to learn new systems quickly

Compensation & Benefits

The estimated compensation for this role is $14.25 – $19.00/hr. based on experience.

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Service,” “Digital Support,” and “Multitasking” appear in your past experience if applicable.
  • Highlight any specific experience you have with case management systems.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Advance Auto Parts Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!