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Remote Member Services Intake Specialist Imagine360
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Remote Member Services Intake Specialist Imagine360
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by Chris Durst Sept. 22, 2025
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Imagine360, a company specializing in employer-sponsored health insurance plans, has posted a Remote Member Services Intake Specialist job to their careers page.
In this role, you would help members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. You would also track status and resolution of balance bill setup inquiries and issues. The is a detail-oriented position works closely with Member Service Advocates and other internal/external counterparts.
Applicants should have at least a high school diploma or GED; 2+ years in a customer service position, preferably in a healthcare environment; proficiency in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation; excellent communication skills via email and telephone; and the ability to multitask. Bonus points if you have experience in healthcare or billing environments.
The posted pay rate is $38,000-$43,000/year, and the company offers a variety of benefits.
Following are excerpts from the Remote Member Services Intake Specialist job posting:
Imagine360 is currently seeking a remote Member Services Intake Specialist to join our team! The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with Member Service Advocates and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and a positive member experience.
Responsibilities include but are not limited to:
- Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
- Accurately initiate member balance bill/account information into Imagine360’s database with a focus on quality, management of established turnaround SLA’s and proper coordination of issue resolution
- Communicate with the Audit Team and our third-party partners to obtain all documentation related to a member’s balance bill
- Responsible for the workflow and distribution of balance bill inquiries to the Member Services Advocates
- Track status and resolution of balance bill setup inquiries and issues
- Maintain accurate and complete documentation and follow-up diaries during all stages of the process
- Collaborate with other internal functions to address service issues and process/systemic enhancement opportunities
- Apply strong knowledge of HIPAA regulations
Required Experience / Education:
- High School Diploma or GED required, Bachelor’s Degree in related field preferred
- 2+ years within a customer service position, preferably in a healthcare environment
- Proficient in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation
- Experience in healthcare or billing environments a plus
- Ability to multi-task and thrive in a fast-paced entrepreneurial company
- Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships
- Team player able to collaborate with other departments
- Ability to quickly adapt in an ever-changing environment
Compensation & Benefits – What can Imagine360 offer you?
$38,000.00-$43,000.00 per year
- Multiple Health Plan Options
- Company paid employee premiums for disability, and Life Insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company’s diversity and inclusion initiatives
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Member Services Intake Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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