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Remote Customer Experience Associate Peerspace
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Remote Customer Experience Associate Peerspace
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by Chris Durst Sept. 16, 2025
| We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site. As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! |
Peerspace, an online marketplace where people can find hourly rental spaces for events, has posted a Remote Customer Experience Associate job to their careers page.
In this role, you would provide support to hosts and guests that book space with the company. These communications will happen via phone, email, live chat, social media, etc., and would include handling onboarding, making recommendations, and booking.
Applicants should have excellent written and verbal communicator with attention to detail and grammar; a passion for problem solving and interacting with customers; comfort asking for additional support when working through more complex cases; and enthusiasm. Bonus if you have familiarity with third party marketplaces (e.g., Airbnb, VRBO) and familiarity with CRM systems (Intercom).
The posted pay rate is $25 per hour and the company offers a broad benefits package.
Following are excerpts from the Remote Customer Experience Associate job posting:
Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights. The hours are 9-6pm Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.
Key Responsibilities:
- First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
- Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
- Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
- Independently work through a queue of tasks with an eye for process improvements
- Identify and execute on opportunities to surprise and delight our hosts and guests
- Identify trends and take an active role in delivering suggestions for process & product improvements
Qualifications:
- Passion for problem solving and interacting with customers
- Excellent written and verbal communicator with attention to detail and grammar
- Strong interpersonal skills
- Comfortable asking for additional support when working through difficult cases
- Comfortable prioritizing across potentially competing opportunities/demands
- Able to pick up new technology quickly
- Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Have a sense of humor and enjoy working with others.
Nice to Have:
- Previous successful customer service experience
- Familiarity with CRM systems (Intercom)
- Previous experience with crafting online help resources
- Analytical skills
- Familiarity with third party marketplaces (e.g., Airbnb, VRBO)
Compensation & Benefits:
The annual hourly rate for this role is $25.00/hour.
Peerspace is proudly certified as a Great Place to Work™ and we’re a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:
- 100% employee coverage of medical, dental and vision insurance
- $500 annual professional development allowance
- Discount on all Peerspace bookings
- Laptop, high res display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership if needed (in lieu of home office)
- Flexible take it as you need it time off policy
- Annual In person all company offsite and team-building events (in Peerspace locations, of course)
- Wellness Days observed company wide
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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