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Remote Senior Customer Service Representative Meritain Health CVS
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Remote Senior Customer Service Representative Meritain Health CVS
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by Chris Durst May 21, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Meritain Health, part of the CVS family, has posted a Remote Senior Customer Service Representative job to their careers page.
In this role you’d be handling customer service via phone, internet or written correspondence. Topics would include things like claims status, benefits and eligibility, PPO participation, etc.
The posted pay rate is $19.50/hr., and benefits are broad.
Requirements include a high school diploma, GED or equivalent experience; 2+ years of customer service experience; and strong multi-tasking skills.
It appears the company is hiring nationwide in the US.
Following are excerpts from the Remote Senior Customer Service Representative job posting:
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Anticipated Weekly Hours : 40
Time Type: Full time
- Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
- Maintain department established performance metrics at a meets or exceeds expectations level
- Work together as a team and apply the Aetna Core Values in day-to-day operations
- Creating a Differentiated Service Experience
- Demonstrating Service Discipline
- Handling Service Challenges
- Providing Solutions to Constituent Needs
- Working Across Boundaries
Required Qualifications
- 2+ years of customer service experience
- Experience in a metric based environment
- Proficiency with full suite of Microsoft Applications
- Comfortability utilizing search engines
- Excellent multi-tasking skills
- Preferred Qualifications
- Experience working in a call center environment
- Medical terminology/insurance experience
- Results oriented and self motivated
- Ability to Effectively Communicate
Education
High School diploma, G.E.D. or equivalent experience
Compensation & Benefits
Pay Range – The typical pay range for this role is: $18.50 – $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Senior Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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