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REMOTE Customer Service Representative Garner Health(1)
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REMOTE Customer Service Representative Garner Health(1)
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by Chris Durst May 9, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Garner Health, a company that provides healthcare services and helps people search for optimal doctors, has posted a Remote Customer Service Representative role to their careers page.
In this role, you’d help the company’s members understand and navigate their healthcare benefits via phone, chat, and email. Ideal personal traits include professionalism, empathy, and patience.
The posted pay rate is $22/hr., or $22.50 if you’re bilingual in Spanish. You’d also be eligible for benefits and shares in the company.
No college requirement or state hiring limits listed. Requirements include at least 2 years of call center/customer service experience and strong communication skills. (See the listing below for detailed requirements.)
The company’s looking for people who can work Monday-Friday, 10:00 AM to 7:00 PM Pacific Time — so it might be ideal for someone who likes a later start to their workday.
Following are excerpts from the Remote Customer Service Representative job posting:
We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.
This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.
We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time.
This is a US-based fully remote position.
What you will do – Remote Customer Service Representative:
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Deescalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
What you will bring to the team:
- Minimum 2 years of call center/customer service experience
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner’s mission to transform the healthcare economy
Application Process
Here’s what you can expect in this process:
- Apply – you are here!
- Intro Call (15 minutes)
- Role-Based Case Study (45 minutes)
- Culture Interview (30 minutes)
- Job Offer
Compensation Transparency:
The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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