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Remote Customer Retention Representative Frontdoor
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Remote Customer Retention Representative Frontdoor
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by Chris Durst Apr. 29, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Frontdoor, an appliance repair and maintenance company, has posted a Remote Customer Retention Representative job to their careers page.
In this role, you will be responding to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter). You will also investigate, research, and adapt solutions where possible to meet the customer’s needs and retain the customer; and reinforce the value and benefits of products and services to customers.
Applicants do not have to hold a college degree, but should have: a high school diploma or general education degree (GED); 3+ years of customer service experience and/or training; written and verbal communication skills, including influencing and persuading; computer skills (Microsoft Word, Excel, Outlook); and solid organizational skills.
This job is open to candidates from the United States, and there are no state exclusions noted in the job description.
The posted pay rate is $16 per hour + job based incentives. The company also offers a benefits package.
Following are excerpts from the Remote Customer Retention Representative job posting:
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Responsibilities:
- Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
- Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
- Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.
- Communicates and reinforces the value and benefits of products and services to customers.
- Analyzes customer product and/or service plans to determine potential price concessions.
- Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
- Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
- Tracks customer feedback and provides to management.
- May assume other duties as applied.
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
- High school diploma or general education degree (GED) required
Minimum Experience required:
- 3+ years of customer service experience and/or training required
Required Skills:
- Must have internet access with minimum 4.6Mbps upload/download speeds
- Customer service and conflict resolution skills
- Written and verbal communication skills, including influencing and persuading
- Knowledge of and ability to apply contractual terms and concepts
- Knowledge of policies and procedures
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Analytical skills
- Organizational and time management skills
Preferred Skills:
Empathy – true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.
Compensation & Benefits
This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Retention Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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