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Remote Customer Support Associate Cengage
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Remote Customer Support Associate Cengage
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by Chris Durst Apr. 16, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Cengage Group, an international education technology company, has posted a Remote Customer Support Associate job to their careers page.
In this role, you’d help handle inquiries about orders, adjustments, gratis copy requests, company websites, and similar topics.
The posted pay rate is $15.25 – $17/hr.
No state hiring restrictions are mentioned in the listing.
Requirements include a high school diploma or GED, a commitment to creating a quality customer experience, and a commitment to ongoing personal development.
The company also offers benefits.
Following are excerpts from the Remote Customer Support Associate job posting:
In this role you will perform a number of functions that are critical to delivering best-in-class service, via verbal and written communications. You will handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries. Our dedicated Contact Center Associates deliver accurate, professional, and dependable service to our customers which serves to improve our company’s position in the marketplace.
Do you have what it takes?
- You consistently demonstrate professionalism, attentiveness, empathy and courtesy in all situations.
- You effectively correspond with internal and external customers, your peer group and others.
- Are dedicated to improving the customer experience and promoting customer loyalty and retention.
- You are committed to ongoing, personal development and improvement.
- You build in to other’s success by sharing acquired knowledge through mentoring and training opportunities.
- You are an adaptable, stand-out colleague, who flourishes in a team environment, and possesses the ability to work independently – a true self-starter.
- Navigate multiple, internal software applications while conversing with customers to resolve outstanding customer service issues?
- You demonstrate a high degree of multi-tasking and organization to ensure phone, email, cases and other team workload balance reduction.
- Dedicatedly resolve product or service problems by clarifying the customer’s needs; resolving the root cause of the issue; selecting and explaining the best solution to tackle the request; and following up to ensure satisfaction.
- You are committed to meeting established quality, call and productivity objectives to ensure overall success.
- Recognize trends which lead to improvements of our products, services, processes and websites.
- Possess a High School Graduate or GED.
Compensation & Benefits – Remote Customer Support Associate
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$15.25 – $17.00 USD
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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