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Remote Customer Support Representative
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Remote Customer Support Representative
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by Chris Durst Jan. 10, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Churn Zero, an AI customer growth software company, has posted a Remote Customer Support Representative job to their careers page.
In this role, you will manage incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues.
Applicants should have 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization; be a strong communicator; have excellent problem-solving skills; and an aptitude for learning software.
The posted pay range is $45,000 to $55,000 a year base, with an On-Target earnings range of $55-65k per year.
Following are excerpts from the Remote Customer Support Representative job posting:
As a CSR, you will play a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by providing product guidance while investigating and resolving product issues. If you’re technically minded and passionate about customer experience, this is the team for you. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be an important part to our continued success!
Job Title: Customer Support Representative
Classification: Non-Exempt
Reports to: Manager, Customer Support
Location: Remote, US-based
Target Salary: $45,000 to $55,000 base, $55-65k OTE
Responsibilities
- Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues
- Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams
- Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
- Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources
- Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes
- Reliably meet personal and team case handling targets and SLA expectations
- Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers
Qualifications
- Undergraduate degree (BA/BS) or equivalent experience preferred
- 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization
- Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary
- Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
- Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations
- Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms
- Working knowledge of Zendesk strongly preferred
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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