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Remote Provider Success Associate Spring Health(1)
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by Chris Durst Dec. 10, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Cencora, formerly AmerisourceBergen, a large pharmaceutical company, has posted a Remote Patient Access Specialist position to their careers page.
Update – This one filled fast. It looks like the company received all the applications it needed and deleted the listing. Good luck to everyone who applied! For earlier alerts on our job postings, join our free Telegram channel. For more jobs like these, see our Daily Jobs and Gigs page. Good luck to anyone who squeaked through!
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In this role, you would provide services to patients, providers and caregivers. For example, billing and claims questions, benefit verifications, etc.
The pay range is $42,600 – $60,940/yr.
College is not required.
Regarding benefits, they state, “In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness…” See the listing below for more details. Benefits overall appear to be broad.
Following are excerpts from the Remote Patient Access Specialist job posting:
Primary Duties & Responsibilities:
- Location: Remote, USA
- Shift Hours: 10:00 am – 7:00 pm EST
- Provides advanced services to patients, providers and caregivers. Services could include but not limited to:
- Billing and coding support
- Claims assistance, tracking and submission.
- Prior authorization assistance and tracking.
- Coordination of benefits.
- Benefit verification result call.
- Welcome calls.
- Advanced alternate coverage research.
- Appeals/Denials.
- Intakes and reports adverse events as directed.
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Establishes themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (e.g. billing denials, claim denials, pricing errors, payments, etc.).
- Processes any necessary correspondence.
- Coordinates with internal and external service providers to ensure services are performed in accordance with program policy and within expected service level agreements (SLA’s).
- Maintains confidentiality in regards to all patient sensitive information.
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action.
- Required to be self-motivated, working from a queue (phone or system). Expected to perform work in accordance with defined standard operating procedures. Management will monitor queues and provide active feedback as required.
- Performs related duties as assigned, which could include well defined services generally performed by other program representatives (e.g. benefit verifications, Patient Assistance Program determinations).
- Applies company policies and procedures to resolve a variety of issues.
Experience and Educational Requirements:
- High school diploma or GED required.
- Requires a minimum of four (4) years directly related and progressively responsible experience in customer service, medical billing and coding, benefits verification, healthcare, business administration or similar vocations.
- A bachelor’s degree is preferred.
- An equivalent combination of education and experience will be considered.
Minimum Skills, Knowledge and Ability Requirements:
- Advanced customer service experience.
- Ability to communicate effectively both orally and in writing.
- Ability to build productive internal/external working relationships.
- Advanced interpersonal skills.
- Basic analytical skills.
- Advanced organizational skills and attention to detail.
- Must be proficient with Microsoft Excel, Outlook and Word.
- General knowledge of the healthcare industry is preferred.
Compensation & Benefits
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Salary Range*
$42,600 – 60,940
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Patient Access Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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