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Remote Customer Service Agent
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Remote Customer Service Agent
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by Chris Durst Sept. 18, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
American Logistics, a company specializing in non-emergency medical transportation, has posted a Remote Customer Service Agent position to their careers page.
NIGHT OWLS! While the specific hours aren’t listed, the posting does indicate this is a “graveyard shift” role and generally that means a shift running from late night to early morning. scheduling
In this role, you will be arranging non-emergency medical transportation. This involves receiving inbound calls and making outbound service calls, assessing the customer’s transportation needs, and making appropriate arrangements.
The starting wage is listed as $15.00 per hour (Spanish-speakers eligible for $16.00 per hour).
Applicants should have excellent communication skills, basic software and web knowledge, and work well as part of a team.
No educational requirements are noted in the job listing.
Following are excerpts from the Remote Customer Service Agent job posting:
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
- Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
- Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
- Deliver a simple customer experience with every interaction
- Trouble-shoot and problem solve situations that may be outside standard procedures
- Become a knowledge expert
Shifts: This position is for overnight work.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
- Ability to demonstrate strong communication and interpersonal skills
- Basic software and web knowledge, and the ability to pick up new technology quickly
- Work well with others, and be willing to help team members
- Ability to problem solve
- High attention to detail
- Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
Benefits
What’s in it for You
- Work-life balance – We offer set schedules that are flexible
- Potential for advancement within the organization
- Benefit Package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Company paid disability insurance
- Paid Holidays
- Paid Time Off
- 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
- $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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