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Remote Customer Care Associate Hippo Education
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Remote Customer Care Associate Hippo Education
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by Chris Durst Sept. 13, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Hippo Education, a medical education company, has posted a Remote Customer Care Associate position to their careers page.
In this role, you’d work with customers to make sure all of their questions are answered “in a comprehensive and timely manner.”
No college requirement, but per the listing applicants should bring a lot of enthusiasm and 2+ years of experience in customer support.
This is a full-time position with a company that looks like it’s truly embracing remote work.
The posted pay range is $40,000 – $50,000/yr. Benefits include 401(k) match, health, vision and dental insurance.
We love that the company states, “Hippo practices a healthy work-life balance and offers flexibility and reasonable hours.”
Following are excerpts from the Remote Customer Care Associate job posting:
Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic place to work, and we’re genuinely proud of the impact we have on clinicians and their patients.
As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.
Key Responsibilities:
- Respond to incoming customer inquiries via email, live chat and phone calls
- Work with the customer care team to identify bugs and escalate appropriately
- Pass along customer feedback to internal teams
- Assist with side projects as needed
Key Attributes:
- Strong verbal and written communication skills
- A self-starter with problem-solving ability, analytical skills, and business judgment
- Ability to learn and apply product knowledge to interactions with customers
- Skilled in time management and multitasking with attention to detail
- An innate desire to help people
Qualifications
- 2+ years of experience in a customer support role
- Familiarity with Hubspot or other CRMs a plus
- English: Fluent
Compensation, Details & Benefits
Salary: $40,000 – 50,000
- Full-time, 40 hours/week
- Fully remote
- Paid vacation
- 401(k) match, health, vision and dental insurance
- Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
- We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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