by Chris Durst June 2, 2023
NOTE: These roles generally fill very quickly. Apply or share asap if interested!
Cardinal Health is “an American multinational health care services company, and the 14th highest revenue generating company in the United States.”
The company just posted openings for work from home Customer Care Specialists. You’d be answering calls from customers for orders or reorders of medical supplies.
A computer is provided. No state hiring limitations listed; no college required.
The pay range is $16.75 – $21.84/hr, plus shift differentials. Among the benefits are health insurance, 401k contributions, paid time off and vacation.
Here’s what the company says about the openings:
Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
Qualifications:
- High school diploma, GED or equivalent, or equivalent work experience, preferred
- 2-4 years experience preferred
- Prior computer experience using Microsoft Office systems required
- Customer service experience preferred
- Familiarity with call-center phone systems preferred
- Communication and active listening skills
- Excellent Phone Skills
- Quality Focused
- Keen attention to detail, especially documenting for proper information
- Capacity to navigate stressful situations with ease
- Ability to achieve daily call center metrics
- Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
Accountabilities in this Role:
The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
- Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
- Ability to handle high call volumes day to day
- Navigate multiple computer programs throughout the workday
- Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
- Uses provided resources/company websites to navigate customer’s concerns
- Consults with Supervisor or Team Lead on complex and unusual problems
- Ensure customer satisfaction and provide professional customer support
SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.
In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.
REMOTE DETAILS: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
BENEFITS:
- Medical, Dental and Vision coverage starting Day 1
- 401K match program starting Day 1
- 23 days of Paid Time off after 90-day probation period
- Health savings account (HSA) & Flexible spending accounts (FSAs)
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Anticipated salary range: $16.75 – $21.84/hr
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
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