by Chris Durst Apr. 25, 2022
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Mutual of Omaha has posted openings for Remote Customer Service Reps/Sr. (Workplace Solutions Claims).
In this role, you will support, “the customer service process for products administered by the Companies to ensure quality, efficient and effective customer service to providers and policy owners…”
Salary Range: Minimum: $18.00 MidPoint: $19.80 Maximum: $21.60
Comprehensive benefits.
Here’s what the company has posted about this opportunity:
“Performs customer service functions and service request processing to contribute to the retention of Company business. Supports the customer service process for products administered by the Companies to ensure quality, efficient and effective customer service to providers and policyowners. Handles the more routine inquiries, and elevates more complex issues as appropriate.
WHAT YOU’LL DO:
- Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
- Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.
- Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
- Remains abreast of Company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures.
- May provide service recovery, to include turning complaint/error situations into an advantage; uses every service contact as an opportunity to conserve and/or expand the business.
ABOUT YOU:
- You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
- You are able to work remotely and have access to high-speed internet.
- Proficient oral and written communication, decision-making, analytical and human relations skills, sound and independent judgment
- Demonstrated telephone skills and the ability to provide quality and thorough customer service
- Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations
- Ability to work flexible shifts, including overtime
- Basic understanding of computer systems with proficient keyboarding skills
- Good interpersonal skills with a focus on customer satisfaction
- Ability to learn quickly and adapt to change
- Detail Oriented
- Good analytical and problem solving skills
- Ability to multi-task, including interaction with customers while simultaneously documenting calls.
VALUABLE EXPERIENCE:
- Planning and organizing skills with the ability to set priorities.
- Basic product knowledge of assigned area
- Knowledge of medical terminology
- May require government security clearance
WHAT WE CAN OFFER YOU:
- A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
- An organization that feels like a small, close-knit community and has the strength of a Fortune 300 company.
- Tuition reimbursement, training and career development.
- Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
- Flexible spending accounts for healthcare and childcare needs.
- 401(k) plan with a 2% company contribution and 6% company match.
- Competitive pay with an opportunity for incentives for all associates.
- Flexible work schedules with a healthy amount of paid time off.
- For more information regarding available benefits, please visit our Career Site.
- Salary Range: Minimum: $18.00 MidPoint: $19.80 Maximum: $21.60
- Pay commensurate with experience.
- Recognized as a certified Great Place to Work®.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
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