90+ Work from Home Jobs with Aflac

by | Customer service jobs, Work From Home News

90+ Work from Home Jobs with AFLAC, white duck


by Chris Durst           June 3, 2022

Aflac, the insurance company with the spokes-duck, currently has over 90 remote job opportunities posted to their careers page.

One of these positions is Customer Care Representative – Dental & Vision – which we will feature below, but the company has many other opportunities in the following departments:

  • Accounting and Finance
  • Actuarial and Risk
  • Customer Experience Jobs
  • Data and Analytics
  • HR and Legal
  • Investments
  • Operational Support
  • Sales and Marketing
  • Technology Jobs
  • University Programs

Here’s what the company has posted about their Customer Care Representative – Dental & Vision opening:

“The Customer Care Representative is responsible for providing expertise and customer service support to members, customers, and/or providers. They will handle direct phone-based caller interaction to answer and resolve a wide variety of inquiries.

Principal Duties & Responsibilities

  • Provides initial phone contact with members, prospective members, providers, agents and field personnel while meeting department performance standards.
  • Expected to answer inquiries where appropriate and route calls as needed. Inquires will include benefit and eligibility quotes, claim status, claim issues, premium modes, premium payments and updates, address corrections which may include Select services areas, product interests, and policy cancellations.
  • Data Entry – Update member account information as needed and required, enter new individual and group member applications, enter claims, encounters and utilizations, and all other data entry needs as required, but not excluding other departmental requests.
  • Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed when advised by a supervisor or appropriate personnel.
  • Verify insurance – Fax/mail Argus Fee Schedules, Member Eligibility Information, Provider/Facility location information, and authorizations when required in accordance to policy and procedures.
  • Special Projects – Assemble group packets, pull, fill, and mail Agent requested supplies (including mass mailings to providers and members when required).
  • Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary.
  • Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service.
  • Performs the necessary skills to maintain a high-quality customer experience, as reflected through quality monitors, member feedback, and peer interaction.
  • Provide back-up to other units within the division as needed.
  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
  • Other related duties as assigned.

Education & Experience Required

  • Minimum Required High School Diploma or Equivalent Qualification Level Experience
  • Minimum Required Experience in Customer Service, especially in dealing with difficult situations

Education & Experience Preferred

  • Preferred Experience in hospitals, healthcare and/or insurance industry
  • Preferred Knowledge of medical coding and terminology
  • Preferred Knowledge of Medicare

Or an equivalent combination of education and experience.

Job Knowledge & Skills

  • Ability to multi-task Ability to multi-task
  • Demonstrated interpersonal/verbal communication skills
    written communication skills Strong verbal and written communication skills
  • Ability to work as part of a team
  • Ability to work independently Ability to work independently and in a team setting
  • Ability to handle distressed callers with patience and
  • Basic Word, Excel, Outlook.

Competencies

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations”

To see the Customer Care Representative – Dental & Vision CLICK HERE.

To see ALL REMOTE JOBS AT AFLAC START HERE then > enter the word REMOTE in the “Search by Keyword” field > click the “Search Jobs” button.

For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!

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