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Liberty Mutual is Hiring Work from Home Customer Service Reps
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Liberty Mutual is Hiring Work from Home Customer Service Reps
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by Chris Durst Nov. 6, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Liberty Mutual has just posted new openings for Work from Home Customer Service Reps.
Computer provided.
The annual salary range is $45,300-$59,600.
Hiring from all states except AK, CA, HI, IL, or NY.
These are full-time positions, with benefits that include:
- Health
- Health Savings Account (HSA)
- Dental, Vision, Disability Insurance (both short- and long-term)
- Life Insurance (for you and your family)
- Accidental Death and Dismemberment Insurance
- Dependent Care Flexible Spending Account
- Employee Assistance Plan (EAP), including dependent care resources
- Retirement Benefit (pension) Plan
- 401(k) Savings Plan with Company Match
- Other valuable benefits
Liberty Mutual is currently hiring for a start date of 1/29/24.
Here’s what the company has posted about this opportunity:
Job Category: Customer Service
Typical Starting Salary: $45,300-$47,400
Minimum Salary: $39,700.00
Maximum Salary: $59,600.00
Schedule: Full-Time
Education Level: High School Diploma/GED
Flexible Time Off Annual Accrual – days: 15
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Premium Audit Services, Customer Service serves as the primary contact for support and service of commercial audits. Addresses questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collects, sends, and routes forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.
We are currently hiring for a start date of 1/29/24.
Job Responsibilities:
- Acts as first point of contact for routine customer requests and queries related to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
- Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
- Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
- Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
- Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and make recommendations around improving processes.
- Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
Our hours of operation are Monday through Friday, 8:00 am-8:00 pm EST. Our employees need to be flexible to work within the hours of operation, plus some holidays.
Attendance is critical to your success and is 100% mandatory for the duration of training. Your participation, performance, schedule adherence, and attendance will be continually assessed throughout training and the duration of your career.
We cannot consider candidates in AK, CA, HI or IL, or NY.
Qualifications
- Minimum of 1-2 years of relevant customer service or administrative experience is preferred.
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required. Ability to communicate with individuals at all levels within and outside the organization.
- Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
- Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department’s policies and procedures.
- Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of >25 MBps Download speed >5 MBps Upload speed through a cable, fiber, or DSL service).
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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