<img width="1200" height="680" src="http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Liberty Mutual is Hiring Remote Associate Gold Customer Service Rep" decoding="async" fetchpriority="high" srcset="http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep.jpg 1200w, http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep-300×170.jpg 300w, http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep-1024×580.jpg 1024w, http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep-768×435.jpg 768w" sizes="(max-width: 1200px) 100vw, 1200px" data-attachment-id="105481" data-permalink="http://ratracerebellion.com/37000-69000-yr-remote-associate-gold-customer-service-rep-with-liberty-mutual/liberty-mutual-is-hiring-remote-associate-gold-customer-service-rep/" data-orig-file="http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep.jpg" data-orig-size="1200,680" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="Liberty Mutual is Hiring Remote Associate Gold Customer Service Rep" data-image-description="
Liberty Mutual is Hiring Remote Associate Gold Customer Service Rep
” data-image-caption=”
Liberty Mutual is Hiring Remote Associate Gold Customer Service Rep
” data-medium-file=”http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep-300×170.jpg” data-large-file=”http://ratracerebellion.com/wp-content/uploads/2025/02/Liberty-Mutual-is-Hiring-Remote-Associate-Gold-Customer-Service-Rep-1024×580.jpg”>
.
by Chris Durst Feb. 13, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Liberty Mutual, the sixth-largest property and casualty insurer in the world, has posted a Remote Associate Gold Customer Service Rep job to their careers page.
The application deadline is Feb. 21, 2025, so move fast if you’re interested!
In this role, you will help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
The company provides a 10 week paid training program, in which you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Applicants should have at least 6 months related work experience (customer service experience preferred); the ability to review, record and organize written data from a variety of sources with no pre-established format; excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment; and the knowledge and ability to use Microsoft office tools.
The posted pay range is $37,000 – $69,000 per year. Liberty Mutual also offers a comprehensive benefits package.
Following are excerpts from the Remote Associate Gold Customer Service Rep job posting:
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
At the heart of growing our program is you – our valued employee!
Our call center class begins on Monday, <INSERT CLASS DATE>. Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Paid Training Program
Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Responsibilities – Remote Associate Gold Customer Service Rep:
- Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
- Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
- Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
- Maintains and tracks accurate data in various computer systems.
Qualifications
- Associate`s degree in a business related field or equivalent training required.
- Minimum of 6 months related work experience required, Customer service experience preferred.
- Ability to review, record and organize written data from a variety of sources with no pre-established format.
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required.
- Ability to handle confidential and proprietary information is critical.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
- Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required.
- Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.
Compensation & Benefits
Typical Starting Salary: $42,000 – $57,000
Minimum Salary: $37,000.00
Maximum Salary: $69,000.00
Passion has its benefits. At Liberty Mutual, we value your hard work, integrity and commitment to make things better. And it is our privilege to offer you benefits that support your life and well-being.
Our benefits program includes:
- Health
- Health Savings Account (HSA)
- Dental
- Vision
- Disability Insurance (both short- and long-term)
- Life Insurance (for you and your family)
- Accidental Death and Dismemberment Insurance
- Flexible Spending Accounts
- Employee Assistance Plan (EAP), including dependent care resources
- Retirement Benefit (pension) Plan
- 401(k) Savings Plan with Company Match
- Other valuable benefits
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Associate Gold Customer Service Rep position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
Recent Comments