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REMOTE Part Time Customer Support Rep Togetherwork
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REMOTE Part Time Customer Support Rep Togetherwork
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by Chris Durst Apr. 28, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Togetherwork, a company specializing in software and payments for groups and organizations, has posted a Part-Time Remote Customer Support Representative job to their careers page.
We love that they say, “…if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”
In this temporary role, you will help ensure that the customer is successful using the Togetherwork product and that they have great experience doing so. You will be responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email; documenting frequently asked questions and preparing knowledge-based content; and documenting requirements and user stories.
Applicants should have strong customer service and analytical skills; be comfortable helping customers via phone support; the ability to quickly learn computer software and operating procedures; proficiency in Microsoft Office Suite or related software; excellent communication (written and verbal) and time management skills; and a proven track record of outstanding performance and achieving goals.
This is a part time role that will range from 20-29 hours per week and shifts will range from Mon-Fri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30, 2025.
The posted pay rate is $20 per hour. Mention is made of benefits, though they may not apply to part-time roles.
Following are excerpts from the Part-Time Remote Customer Support Representative job posting:
We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.
This is a part time role that will range from 20-29 hours per week and shifts will range from Mon-Fri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30, 2025.
Responsibilities
- A detail-oriented, self-learner who enjoys troubleshooting software issues and
providing clients with solutions that meet their business needs. - Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
- Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
- Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
- Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
- Documenting frequently asked questions and preparing knowledge-based content.
- Documenting requirements and user stories for production issues and feature
requests.
Requirements – Remote Customer Support Representative
- Strong customer service and analytical skills are a must
- Comfortable helping customers via phone support
- Ability to diagnose and explain complex solutions to technical and non-technical audiences
- Ability to quickly learn computer software and operating procedures
- Proficient in Microsoft Office Suite or related software
- Flexible work schedule; must be able to work on weekends
- Excellent communication (written and verbal) and time management skills
- Proven track record of outstanding performance and achieving goals
- Success-driven, works well in a team and enjoys a dynamic and changing
environment - Knowledge and passion for the dance industry
- Previous experience with SaaS or payments industry preferred, but not mandatory
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401K option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Culture that values work/life balance and celebrates successes
Compensation
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $20/hr
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Part-Time Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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