by Chris Durst Jun. 14, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Staples, the office superstore, has posted a work from home Promotional Products Web Specialist opportunity to their careers page.
In this role, you would be working in their Staples Promotional Products division, and you’d be helping customers and sales reps with processing online orders.
The starting wage for this position is $20/hr-$25/hr based on experience, depending on experience, and the company offers a comprehensive benefits package that includes:
- Health coverage
- 401(k)
- Disability insurance
- Life insurance
- Discounts
- Paid time off
- Adoption assistance
- and more
A college education is NOT needed, however, you should have 2+ years of relevant work experience and great customer service skills.
Hiring across the US and no state hiring exclusions are noted in the job listing.
Here’s what the company has posted about this opportunity:
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
Salary: $20/hr-$25/hr based on experience
What you’ll be doing:
- Provides support to the Sales Representative and/or Customer indirectly by learning, utilizing and mastering company systems, processes and selling products from our SPP.com product selection.
- Processes e-commerce orders from various online platforms providing positive customer service in all interactions.
- Analyzes Customer order expectations and art files to discern execution capability as well as needed processing for execution.
- Makes independent decision on customers behalf to resolve all order or process discrepancies keeping company profitability at forefront of decisions.
- Utilizes effective communication skills to develop and present recommendations to customers for approval.
- Proactively communicates solution-based selling in order to maintain customer satisfaction in all areas of web service.
- Utilizes company systems for pricing application with manager oversight for larger volumes. Work with suppliers to negotiate product and cost to meet the customer’s specific needs.
- Manages independent workload to meet stringent online customer timeframes as well as co-manage team workload to ensure service lead times are consistent across business served.
- Collaborates with various support departments to implement customer expectations & requirements. Supports the online ordering process by providing necessary customer information to ensure the success of a sale.
- Provides consistent and accurate online chat service to aid customer inquiries instantaneously.
- Works with expeditors/billing/accounting to learn and facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems
What you bring to the table
- Ability to organize, prioritize and manage multiple projects simultaneously
- Strong customer service knowledge promotional products merchandising or purchasing skills are considered a plus
- Suggestive selling and vendor negotiation skills preferred.
- Knowledge of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
- General “strategic business sense” skills
- Basic math skills and aptitude
Qualifications :
What’s needed- Basic Qualifications
- 2+ years relevant work experience
- Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus
- Good customer relation and communication skills including verbal and written such as e-mail and phone skills.
We Offer:
At Staples, you’ll find the asset we value most is you. It’s why we offer a number of benefits to support our associates’ well–being both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, work–life balance, retirement prep and overall peace–of–mind.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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