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WORK FROM HOME Entry Level Customer Support Specialist Pie Insurance
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by Chris Durst Sept. 7, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Pie Insurance has posted a work from home Customer Support Specialist position to their careers page.
In this entry-level role you’d be answering customer questions and helping to resolve concerns and requests.
Pay range for this position is $20-$24 per hour.
No state exclusions are noted in the job post.
Benefits appear to be broad, and include health, “generous” PTO, 401k match, parental leave, equity, and more.
Past and current employees rate Pie Insurance 4 out of 5 stars on Glassdoor.
Here’s what the company has posted about the job:
Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Customer Service Specialist Tier I is an entry-level customer service team member who focuses on answering customer inquiries and customer issues and resolves concerns and requests from commercial insurance customers and partners.
How You’ll Do It
- Provide responsive, timely, and relevant service to customers and partners
- Handles tier 1 phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
- Maintains SLA’s set by Customer Service team in a consistent and efficient manner
- Works as a team member to handle: Email requests, Policy issuance, Agency or Customer questions, Mailing of documents and follow-Up Communication
- Model the behaviors and strategies necessary to successfully interact with and resolve issues for small business owners and partners in all channels
- Applies Workers Comp training and knowledge to policy, billing and agency questions, concerns and production
- Develop relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek and provide resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the customer’s needs and advocates for the customer and their perspective
- Participate in ongoing training
- Complete other miscellaneous duties as assigned
The Right Stuff
- A High School Diploma or GED is required. Bachelor’s Degree or college coursework preferred.
- 1 year of customer service experience is preferred
- Entry-level communication skills: able to clearly and professionally communicate with customers both verbally and in written form
- Basic problem solving skills to be able to resolve simple problems quickly and effectively with some guidance
- Basic self-direction and responsibility for own tasks, deliverables and timelines
- Ability to work in a team environment, strives to develop and sustain collaborative working relationships
- G-Suite tools, Salesforce, collaboration tools (Slack is preferred), office equipment like scanning, copying and mailing
Base Compensation Range
$20—$24 USD
Compensation & Benefits
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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