by Chris Durst Jun. 23, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Evernorth, a Cigna company, is now hiring work from home Customer Service Reps.
Pay starts at $17-$22/hr., medical benefits start on the first day, and other benefits follow.
College is not required. However, you should have 1+ years of customer service experience, and a good understanding of Microsoft Office.
They appear to be hiring in most states.
Here’s what the company has posted about this opportunity:
At Evernorth, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all Evernorth employees enable us to make a real difference in the lives of our customers.
This role is all about demonstrating daily support of Consumer Health Engagement Cultural Beliefs. With focus on key areas of partnership including:
- Customer Strong – Make a WOW difference for our customers
- Me to We – Take accountability to trust, collaborate and partner
- Own It! See a need and act
- Be Bold: Challenge the status quo
- Listen to Advocate: What matters to you, matters to us
- Think it Through: Proactively deliver solutions focused on doing the right thing
The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team.
At Evernorth, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all Evernorth employees enable us to make a real difference in the lives of our customers.
We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and expect. Evernorth is committed to recruiting, developing, motivating, and retaining a diverse workforce representing the best and brightest both inside and outside of our industry – a workforce that reflects our customers and the communities where we operate.
Qualifications for this role are:
- At least a High School Diploma or equivalent required.
- Strong oral & written communication skills.
- Being able to sit or work in a dedicated work space for your entire work shift.
- Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Evernorth systems and Epic EMR knowledge a plus.
- At least 1 or more years Medical Office experience.
- Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
- Ability to succeed within a team environment.
- Telephonic appointment scheduling and outreach calls in support of the Healthy Life Centers.
- Professional interaction with customers both internal and
external. - Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.
- Compliance with HIPAA regulations and ENDH guidelines.
Bonus Points for:
- Passionate about going above and beyond
- Independent worker and self-starter
- Customer-centric Focus
- Dynamic personality
- Bilingual English/Spanish
This position is a remote position, Georgia
The hours for this role are Monday – Friday 9:00 am – 6 pm est.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Evernorth is committed to a healthy work force. New hires must complete a background check, drug and nicotine screen to be employed in this role.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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