by Chris Durst March 2, 2023
VRI (Valued Relationship Inc), which provides a remote patient-monitoring service, has posted openings for Work from Home Enrollment Specialists.
In this role you would “provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.”
The pay rate is $16-$18/hr.
The company is based in Franklin, OH, but the hiring area is listed as “US-Remote” and there are no state hiring exclusions noted.
Current and past employees rate the company 4 out of 5 stars on Glassdoor.
Here’s what the company has posted about the openings:
Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. As an Enrollment Specialist, you will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.
First Shift Remote Opportunity 10:00am-6:00pm EST Monday-Friday
Responsibilities
- Interact with external and internal customers in a professional, helpful and courteous manner
- Process new client referrals and enter client information into VRI databases
- Call clients to verify referral information and explain services being offered by referring agency.
- Manage incoming phone calls by responding to request and assisting with inquiries
- Researching client history and using best practices to enroll/retain potential clients
- Work with management to build and grow a sales-oriented culture
- Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Answer client questions using scripted and non-scripted responses
- Record details of calls and messages
- Maintain access to, and security of, highly sensitive materials
- Refer client complaints to appropriate persons
- Maintain protocol information supplied from reference materials, memos, and training sessions
- Maintain project productivity and quality goals
- Other duties as assigned
Qualifications
- Required High School Diploma or GED
- 1-2 years of related professional experience preferred
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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