$15/Hr., Benefits – Work from Home Customer Service Specialists

by | Customer service jobs, Work From Home News

work from home


by Chris Durst        Apr. 8, 2022

Direct Interactions is hiring Work from Home Customer Service Specialists with great verbal communication skills.

Hiring from all states except NY and CA.

These positions pay $15/hr. “Health, medical and dental plans are available after 60 days worked (full time).”

Here’s what the company says about the openings:

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our on-boarding phase assessments (this correspondence will come via email if selected). To continue with the on-boarding process, you must respond to all correspondence timely to move on in the process. From there, if you receive an invitation to interview and are invited to move on in the hiring process, we will send you an offer via email.

Requirements

  • Excellent verbal communication skills including correct grammar and pronunciation
  • Ability to remain calm under pressure in a fast-paced contact center environment
  • Ability to show empathy for those that may be frustrated or anxious
  • Ability to pay attention to detail and multitask while navigating through multiple programs and information
  • Must have all the proper equipment to perform the job (outlines in the technical requirement section)
  • Ability to use a computer quickly and accurately
  • Must pass a criminal background check paid for by us (Direct Interactions)
  • Legally able to work in the United States; must be a current resident living in the US

Training

  • Training is done virtually and will consist of virtual instructor led and self-paced learning
  • You must first attend an orientation session
  • Training/nesting spans across 6 days and is paid
  • 100% attendance is required in all phases of the on boarding process (orientation and training are mandatory)

Orientation: DATE AND TIME TBD: Typically on a Monday (1-hours session)

Training: DATES AND TIMES TBD: Tuesday-Friday (6 hours per day)

Training continued: DATES AND TIMES TBD: Monday & Tuesday of the following week (6 hours per day)

*we are letting you know beforehand what a training schedule looks like

Pay Rate

  • $15.00 per hour
  • We are paid biweekly via direct deposit

Employee Benefits

  • Paid Time Off (PTO)
  • Health, medical and dental plans are available after 60 days worked (full time)

*Insurance will only be available to those that work over 30 hours weekly

Shifts

  • Agents must be available to work at least 20 hours per week within the hours of operation noted below
  • Your initial schedule will be finalized every Thursday
  • Hours of operation for the program
  • Monday- Friday 8:00 am to 5:00 pm EST
  • 20-40 hours per week are required (you select when you can work)

**6 HOURS WORKED ARE REQUIRED EVERY MONDAY**

  • Full time and part time shifts available

Technical Requirements

  • High-speed Internet and a computer running Microsoft Windows 10 operating system (no Windows 7 or 8.1)
  • USB headset with microphone and mute button
  • Google Chrome or Internet Explorer browser
  • 8GB of RAM or higher
  • A second monitor is not required, but strongly recommended
  • A smart phone that is less than 3 years old (used for our programs authentication process and not for work)

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our tech team.

Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client’s software.*There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

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