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REMOTE Customer Service Representative Cardinal Health
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REMOTE Customer Service Representative Cardinal Health
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by Chris Durst May 19, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Cardinal Health, a multinational health care services company, has posted a Remote Customer Care Representative job to their careers page.
In this role, you will be responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. This will involve answering inbound calls from customers to place orders or reorders of medical supplies; problem-solving order issues; processing orders for distribution centers; and other related tasks.
Applicants should have at least a high school diploma or GED and excellent phone skills. Among the “preferred” qualifications are experience working with Microsoft Office; customer service experience in the healthcare industry; and familiarity with call-center phone systems.
This is a full-time role with a shift bid schedule based on business need. You must be open & flexible to work any hours 8am EST to 9:00pm EST and the job will also involve Saturday hours.
The posted pay range is $15.75-$18.50/hr., and Cardinal offers a variety of benefits.
“Application window anticipated to close: 06/14/2025 *if interested in opportunity, please submit application as soon as possible.”
Following are excerpts from the Remote Customer Care Representative job posting:
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Job Summary
Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
Responsibilities
The Customer Care Representative operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
- Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker
- Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers
- Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
- Operate company provided hardware and navigate multiple computer programs throughout the day to address customer’s concerns
- Consults with Supervisor or Team Lead on complex and unusual problems
- Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards
- Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution
- Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way
- Explain our products and offerings to our customers to ensure compatible with customer conditions
- Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process
- Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times
Qualifications
- High school diploma, GED or equivalent, or equivalent work experience, preferred
- 2-4 years’ experience in high volume call center preferred where communication and active listening skills have been utilized
- Previous experience working in a remote/work from home setting is preferred
- Prior experience working with Microsoft Office is preferred
- Prior experience working with order placement systems and tools preferred
- Customer service experience in prior healthcare industry preferred
- Root cause analysis experience preferred
- Familiarity with call-center phone systems preferred
- Excellent Phone Skills with a focus on quality
- Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
REMOTE DETAILS: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Internet requirements include the following:
- Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
- If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
Compensation & Benefits
Anticipated hourly range: $15.75/hr. – $18.50/hr.
Bonus eligible: NO
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 06/14/2025 *if interested in opportunity, please submit application as soon as possible.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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