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Remote Member Services Representative Personify Health
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Remote Member Services Representative Personify Health
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by Chris Durst May 12, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Personify Health (formerly Virgin Pulse), a personalized health platform company, has posted a Remote Member Service Representative job opening to their careers page.
In this role, you will responsible for providing attentive customer services to Personify’ s clients. This will primarily involve managing incoming calls from both members and healthcare providers to assist in navigating RBP plans. You will answer their questions, resolve barriers to care, and review member benefits.
A college degree is not required, but applicants should have at least a high school diploma or equivalent; at least one year of customer service experience in a call center environment; excellent written and verbal communication skills; and strong personal computer usage and Internet proficiency skills.
We love that they say, “No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!”
The posted pay range is $16-$21 per hour, based on location, skills, and experience.
This position is also eligible for health, dental, vision, mental health and other benefits.
Following are excerpts from the Remote Member Service Representative job posting:
The role of Reference Based Pricing (RBP) Member Services Representative is primarily responsible for providing attentive customer services to Personify’ s clients. This role manages incoming calls from both members and healthcare providers to assist in navigating RBP plans.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Using top-notch interpersonal skills to help members understand their RBP plan and to decrease frustration
- Handling incoming calls from members and health care providers regarding a variety of requests including resolving barriers to care, reviewing member benefits and the provider payments
- Demonstrate and maintain professional oral and written communication skills
- Navigating multiple databases simultaneously for member research and resolution
- Answering questions about member benefits, claim processing and navigating multiple RBP partner portals.
- Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Accepting repetitive work tasks performed in a confined work area
- Consistently meeting established performance and quality standards
- Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members
- Discipline to work from home as business needs dictate.
- All other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- High school diploma or equivalent required
- Must have at least one year customer service experience in a call center environment, previous RBP experience preferred
- Excellent written and verbal communication skills
- Strong personal computer usage and Internet proficiency skills
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- Flexible with scheduling as business needs dictate
- Ability to listen attentively and to use information provided to assist members specific needs
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Strong customer service, analytical and decision-making skills
- Must be able to learn quickly in a fast-paced environment
- Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to learn and navigate new software quickly
- Ability to set at desk for prolonged periods of time.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Compensation & Benefits
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16.00 to $21.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Member Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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