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REMOTE Customer Support Specialists Roadie(2)
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REMOTE Customer Support Specialists Roadie(2)
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by Chris Durst May 8, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Roadie, a UPS company that was founded in 2014 that has over 200,000 drivers, has posted a Remote Customer Support Specialist opportunity.
The work from home Customer Support Specialists will work full-time on 4-day workweek schedule.
Training begins June 16, 2025 – apply quickly!
In this role, you will provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Pay is not noted in the job description, however, Glassdoor places it at about $40,000-$55,000 per year base. We have not confirmed this information with the company.
Computer provided.
The company offers attractive benefits including:
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
- Generous PTO
- Monthly 3-day weekends
- The technology you need to get the job done
Hiring in the US – no state hiring exclusions are noted in the job post.
Following are excerpts from the Remote Customer Support Specialist job posting:
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What You’ll Do
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
- Address all customer concerns politely, using active listening skills to understand and confirm the information
- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
- Proactively monitor in-progress deliveries and take corrective action when necessary
- Manage non-standard delivery situations with professionalism, empathy, and urgency
- Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
- Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
- 1+ year customer service experience, optimally with a technology or logistics company
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Ability to receive and implement feedback to continuously improve quality of support provided to customers
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
- Experience with Salesforce, a plus!
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
- Generous PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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