🌜 “Graveyard Shift” Remote Customer Service Agent: Arranging Medical Transportation, $15/hr.

by | Customer service jobs, Work From Home News

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Remote Customer Service Agent

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Remote Customer Service Agent

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by Chris Durst       Sept. 18, 2024

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American Logistics, a company specializing in non-emergency medical transportation, has posted a Remote Customer Service Agent position to their careers page.

NIGHT OWLS! While the specific hours aren’t listed, the posting does indicate this is a “graveyard shift” role and generally that means a shift running from late night to early morning. scheduling

In this role, you will be arranging non-emergency medical transportation. This involves receiving inbound calls and making outbound service calls, assessing the customer’s transportation needs, and making appropriate arrangements.

The starting wage is listed as $15.00 per hour (Spanish-speakers eligible for $16.00 per hour).

Applicants should have excellent communication skills, basic software and web knowledge, and work well as part of a team.

No educational requirements are noted in the job listing.

Following are excerpts from the Remote Customer Service Agent job posting:

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

  • Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
  • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
  • Deliver a simple customer experience with every interaction
  • Trouble-shoot and problem solve situations that may be outside standard procedures
  • Become a knowledge expert

Shifts: This position is for overnight work.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

  • Ability to demonstrate strong communication and interpersonal skills
  • Basic software and web knowledge, and the ability to pick up new technology quickly
  • Work well with others, and be willing to help team members
  • Ability to problem solve
  • High attention to detail
  • Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

Benefits

What’s in it for You

  • Work-life balance – We offer set schedules that are flexible
  • Potential for advancement within the organization
  • Benefit Package that includes:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid life insurance
  • Company paid disability insurance
  • Paid Holidays
  • Paid Time Off
  • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
  • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!